Curren RV

Over the Memorial Day weekend in 23’ my family took a trip with our older but very clean and well maintained camper that has never seen salt always stored indoors and never abused in any way. On our way back home we blew a tire and shortly after blew another (must have ran over something as tires were only a year old) however, it tore the side of camper apart. Went to Curren rv due to a local family owned business with a decent reputation and I would rather give them business than some huge company that’s more about numbers than service. Worst mistake I’ve ever made. To get back on point I went to currens the week after returning home to talk to them and get an estimate. I met Gary (service rep) and then met with Zach Curren. Zach came out side with me and briefly looked at the damage and said he would start the estimate process however the work would have to wait till end of season which I understood and the damage did not make the camper unusable so great that works out. End of season comes end of October and I contact Gary again. Gary stated that they were way to busy at the time with winterizations and that he would get back to me around 3rd week in November specifically November 17 fine I understood. November 17 came and went with no call. Finally I called them second week in December to inquire about the estimate and repair and Gary said to bring it in the week before Christmas where he stated we will have time to get it in and get the estimate completed as I expressed my concerns of the camper sitting out and being snowed on ect and Gary reassured me and being understanding of my concerns. So the day comes and I go to drop the camper off, mind you I have already provided them with all the necessary insurance information ect. I pull in and go inside to find the estimate never started and in fact I was never even entered into the system at all! So I call my insurance and provided Curren’s with all the information needed again expressing my concerns of the camper just sitting for weeks outside and was again reassured that they would move right along on it. Fine. A few weeks into January I call to inquire about the status of the estimate due to my insurance company contacting me asking about the situation as they haven’t received any information on the camper🤦‍♂️. I called and Gary again answered the call and I was upset at the pace the process was moving along and then was told that well we don’t have the vin number for the camper as the exterior number was hard to make out. You know the vin that’s on alllllll the insurance documents!!!!!! I thought to my self that they haven’t done anything because how do you start an estimate on a unit when you haven’t a clue what the vin was. I instantly was upset and during our Minorly heated discussion was told by Gary that he doesn’t have to deal with this as he was leaving in two hours for his snowmobiling trip! Seriously!! So here we are now the end of January and again my insurance company contacted me again asking what was going on! I haven’t contacted them yet today but plan on it but would have never thought that they would do business this way ever! With that all said and how absolutely appalling this process has been I will say Jay in sales seems to be a bang up guy but the service department of Zach Curren and Gary team is shameful at best and this is something as a company should do something about. I will never ever and I mean never do business with currens again for any reason and will deter anyone I care about from darkening the doorway. Jan 24 update: spoke with Gary and stated waiting on parts pricing and availability from Jayco…. To be continued………. Due to my review Gary called and stated that they are no longer interested in working on my camper! Shocking right! Bang up service. Truth hurts couldn’t be more true. Stated that due to my review I’d probably wouldn’t be happy with the way it turned out like they wouldn’t do great work! Man now that is professional! Just a taste of what to look forward to at Curren RV service.

Although I didn't by my tt here, the service is excellent. They treated me with such kindness that it felt as though I did. They went beyond looking for a drop receiver that matched my sway bar holes. It lowered my trailer tongue by 4 inches. Perfect! It rides like a dream now. I hardly know it is behind me. Thank you for your wonderful service.

Had a horse trailer needed new door hinges welded on and replacement of a tire. Service was excellent and work first rate. There were moldings pulling loose on both sides of the horse trailer wheel wells. I was trying to push them back on myself but couldn't do it. I figured I would try again after repairs done. When trailer came back tech had fixed both sides and glued with no mention of this and no charge. How excellent a service is that?! I would not have even known if I wasn't struggling with those moldings prior to dropping it off. Highly recommend this business.

Wow needed a part so I called around and curren rv had it in-stock I ordered the part didn't even pay for shipping and the part litterly was supersonic I received it the next day litterly I was in shock. Good customer service and shipping was lighting fast. Thank you guys for your service. I will be now going thru here when I need a part.